Digital solutions for department stores & retail
Your assortment.
Your locations.
A shopping experience.
Customers move between the website, the store, and personal advice. We connect assortment information, inquiries, reservations, and service so the next contact can build on the previous one.
The key starting points
Discover online.
Get guided advice in the store.
Assortment, availability, and customer inquiries should match across sales floors and digital channels. We plan the right connections for your retail business.
Online interest arrives in the store without context.
A wishlist, product request, and appointment for consultation are handed over in a structured way to the appropriate department. Advisors can prepare and need to ask less from scratch.
Inventory and customer commitment contradict each other.
Present availability from reliable sources and check unclear cases before confirmation. Customers receive traceable information instead of unverified promises.
Complaints run separately from the purchase.
Combine the request, product, and existing case. The service starts with the existing context and clear responsibility.
Transfer data. Connect systems.
Bring together assortment and customer knowledge.
Grown data holdings and complex integrations are no reason to postpone improvement. If you want, we take over data preparation, data entry, and technical implementation—with a clear plan, reviewed handovers, and understandable effort.
So many existing data sources—who will take care of the data entry?
If you want, we take over data transfer and data entry for you. This can include articles, variants, inventory, customer contacts, and orders. Whether from existing software, spreadsheets, exports, or documents: We review the sources, map the fields, and prepare the agreed data for the transfer. We also plan extensive inventories in manageable sections.
Of particular importance is matching article variants, inventory, and order status across the sales channels. We check for duplicates and mandatory information, clarify incomplete data sets with you, and first test a representative subset. After that, the coordinated transfer takes place with a control overview and approval.
Can our existing systems be integrated?
Existing systems can remain part of the solution. We develop the right connection between the checkout, merchandise management, online shop, and customer service. If a released technical access with the required functions is available, we take over design, integration, and testing—including data mapping, permissions, synchronization, and error handling.
A user account alone doesn’t always provide the necessary data access. That’s why we clarify the interface scope, usage rights, and technical limitations right at the start, and if needed with the provider. If there’s no suitable interface, we check structured import and export options or another viable handover method. You receive a clear path and don’t have to handle the technical coordination yourself.
How much effort will remain with our team?
We can take over the technical preparation and implementation. From your team, we primarily need a point of contact, access and data exports that are prepared safely, and approval of the professional mapping. You don’t have to handle preparation and data entry on top of day-to-day business all by yourself.
How much effort it takes depends on data volume, quality, formats, interfaces, and the desired changeover date. After the review, you receive a traceable scope, an effort estimate, and a process with responsibilities. Trial transfer, backup, and a coordinated changeover window help account for ongoing operations. We agree onboarding and support after go-live accordingly.
How we work together
Your task.
A clear next step.
We work independently of systems and incorporate proven approaches. Only after we check needs and feasibility do we recommend the right solution.
01 · Understand your needs
Together with you, we identify the most important bottleneck and the desired outcome.
02 · Make it concrete
You get a clearly defined first scope with understandable costs and responsibilities.
03 · Implement & support
We implement, validate with your team, and support the further use as agreed.
Let’s talk about your everyday work
What should
make easier?
You don’t need a finished concept yet. Describe the situation you want to improve. Together, we’ll find a sensible starting point.