Dreamseven · Request support
What is currently broken?
We help you narrow down the issue.
Tell us which site or application is affected, what you observed and when it started. Screenshots and exact error messages can help. Keep passwords and access keys out of the request.
Non-binding inquiry · Direct coordination · Clear scope of services
Your direct contact
We ask for the details that help us plan.
Not everything sorted out yet? Describe what you already know.
Prefer to email us directly? info@dreamseven.de
Good to know
Clarity before submitting.
What happens after my request?
You will receive a confirmation on the site and an email with your reference. We will review the details and get back to you with follow-up questions or a suggestion for the next step.
Is my inquiry already an order?
No. Submitting does not commission a paid service. We will agree on scope, costs, and dates with you before commissioning.
Can I send documents or access data?
Please do not write passwords or sensitive personal data in the free text fields. If we need documents or access credentials, we will agree on a suitable transfer method with you.
What applies in the event of an urgent problem?
Support and security forms help us categorize the case. They are not a guaranteed immediate or emergency service. In the event of an acute outage, also use the agreed support contact or your hosting provider.