WordPress incidents · Malicious code · Backdoors
Has your WordPress site been hacked?
We investigate what happened.
We investigate suspicious files, malware and potential backdoors. Our findings inform the cleanup, recovery and security measures we agree with you. We handle access and existing backups with care.
What the workflow can look like
From first signs
to verification.
01
Preserve findings and the starting state
02
Address malicious code and entry points
03
Verify functionality and plan preventive measures
Example workflow · Scope agreed with you
Understand the problem. Design a solution that fits.
Understand what happened, then address the findings.
A visible problem can have several causes. Deleting one file or restoring a backup may leave an attacker’s access intact. Within the agreed scope, we review files, the database, user accounts and suspicious changes.
Assess the incident and its scope
Record the domain, symptoms and any notices from the hosting provider. Preserve the relevant state before making changes.
Address malware and backdoors
Remove malicious code found during the investigation, replace affected components and secure identified unauthorized access points. We identify areas we could not verify or fully assess.
Follow-up checks and ongoing operation
We test key functions and document remaining risks. If there are warnings or suspensions, we help coordinate the response. The final decision to lift a restriction rests with the relevant third party.
Defined in advance
What to include in your first request.
Send the website address, the symptoms you noticed and roughly when they started. Let us know about any hosting suspension and available backups. Leave passwords and keys out of the initial form. We will agree how to share access securely. Uncoordinated deletions or restores can make the incident harder to investigate.
Example workflow
See what this changes in practice.
An online store redirects visitors to an unrelated domain. We assess the affected areas, preserve the current state and investigate the files and database. After the agreed cleanup, we check redirects, user accounts and key store functions. The findings determine the exact scope.
Working with Dreamseven
From the first conversation
to a result you can verify.
01
Assess the request
Confirm the symptoms, access and urgency.
02
Preserve the findings
Record the starting state and define what to investigate.
03
Clean up and verify
Address the findings and check key functions.
04
Handover and prevention
Review the results, open issues, updates and backups.
Good to know
Your questions.
Clear answers.
Do you offer round-the-clock WordPress emergency support?
How much does WordPress malware removal cost?
Is restoring a backup enough?
Can you guarantee my website will never be hacked again?
Can you help with other CMS platforms?
A clear next step
Request help.
Tell us your goal and where things stand. We will agree the scope, the access we need and the next steps.